We will try to ensure that your order is delivered to the recipient's address you have provided. However, there are times when this is not possible due to problems with the address information provided or due to problems our drivers encounter when attempting to deliver the order. It is therefore very important that you ensure that the recipient address you provide is accurate, and that you give us additional instructions to assist our drivers to locate difficult-to-find addresses.
Deliveries to Dubai, Abu Dhabi and the rest of the UAE
We will always do our best to deliver your roses on time and directly to the recipient, on the day, within the territory of the UAE. When delivering to offices, internal distribution stations, receptions etc. we will always ask the person accepting the flowers to sign a proof of delivery. Receiving this proof, the order has been executed and Forever Rose is not liable for anything that happens with the roses from this point onwards. If a delivery is rejected by the recipient, or the recipient is not home or not available (for e.g. in a hospital, the recipient already left), your order will be taken back to our shop. We will then contact you, and you have the option of either collecting the order from our shop or you can arrange a re-delivery of the order.
In case you leave any delivery instructions with us, we will do our best to follow them (for e.g. if recipient is not in please leave roses with a neighbor). We cannot be held liable for the order from this point onwards.
Delivery failure and refunds
Although we do our best to ensure that this does not happen, on very rare occasions, a delivery may fail to arrive at its destination due to an unforeseen delivery issue, or may arrive damaged. If the recipient fails to receive any roses, or receives damaged roses, please contact us immediately so that we can arrange a re-delivery as soon as possible. We always have the freshest roses of the highest quality. We buy them directly from the farms, they are shipped directly to us – and are constantly chilled and kept under optimum conditions until they leave our shop. If necessary care is taken the roses should last for one week from the time of delivery. However, as they are natural products, it may happen that some stems perish quicker than others. In such rare case, we offer compensation at our discretion, only if the damaged roses are brought back to our shop or are ready to be collected by our driver upon delivery of replacement roses. In case the occasion has passed so a re-delivery of replacement roses has become is not a relevant choice for the client, we would offer a refund. Refunds will be processed thru original mode of payment.
Deliveries on weekends and public holidays
Forever Rose delivers to all UAE areas, Sat-Thur, on Friday we can only guarantee deliveries in the Abu Dhabi and Dubai area. On occasion, we can make special arrangements for deliveries on Friday and bank holidays to other areas. Please contact us if you would like to request a weekend or public holiday delivery and we will try to make this possible.
“Foreverrose.ae will NOT deal or provide any services or products to any of OFAC sanctions countries in accordance with the law of UAE”.
Multiple Delivery Policy
Forever Rose will always try to make your deliveries on time but in certain circumstances where we have multiple deliveries we will contact you to let you know if there will be any delay to your delivery.
The multiple delivery/shipments may result in multiple postings to the cardholder’s monthly statement