Delivery failure and refunds
Although we do our best to ensure that this does not happen, on very rare occasions, a delivery may fail to arrive at its destination due to an unforeseen delivery issue, or may arrive damaged. If the recipient fails to receive any roses, or receives damaged roses, please contact us immediately so that we can arrange a re-delivery as soon as possible. We always have the freshest roses of the highest quality. We buy them directly from the farms, they are shipped directly to us – and are constantly chilled and kept under optimum conditions until they leave our shop. If necessary care is taken the roses should last for one week from the time of delivery. However, as they are natural products, it may happen that some stems perish quicker than others. In such rare case, we offer compensation at our discretion, only if the damaged roses are brought back to our shop or are ready to be collected by our driver upon delivery of replacement roses. In case the occasion has passed so a re-delivery of replacement roses has become is not a relevant choice for the client, we would offer a refund. Refunds will be processed thru original mode of payment.
“Refunds will be done only through the Original Mode of Payment”.